Wednesday, February 11, 2015

Letter faxed to Wells Fargo

                                                                        Wednesday, February 11, 2015
                                                                        Charles K. Grant
                                                                        15 S. Dillwyn Road
                                                                        Newark, DE 19711
                                                                        P: 302-588-4151
                                                                        F: 302-XXX-XXXX

Wells Fargo
F: 866-238-6880

Friends at Wells Fargo,

I want to help you out.

Last week I called about getting documentation stating that there was a freeze on any possible loans or advances on my mortgage as we’re getting ready to refinance and that’s apparently one of the documents needed.

I was told to fax in the request, then call back to get the official document.

So, I faxed the request last Thursday and called yesterday to get the documentation sent to me.

I was told that could take three (3) days.

My friends at Wells Fargo, this is not good. You should be working with more efficient tools.

This is where I can help.

You see, I know how to do one thing kind of well – I can bring people together and help with projects.

So, here’s what I can do for you, my friends at Wells Fargo.

Tomorrow, Thursday, Feb. 12, 2015 – I will launch a web site that can be easily shared on all social media platforms encouraging IT experts, efficiency experts, and others to help come up with ways to better serve the Wells Fargo customers.

Think about it – within the three days that you’re taking to send me a simple document, we could have dozens, possibly even hundreds, of people contacting you to offer their insights and expertise so that you can better serve your customers.

I’ll check later today to see if any of the following urls might be available:

Please let me know if you have a preference or another suggestion.

Also, please let me know if you would like any responses sent somewhere other than the fax line, perhaps an email address or web portal – anything is possible.

If, however, you’re able to fax or email me the document I need today, then I will assume you’ve done your own research and might be on your way to using the tools available to operate more efficiently for your customers.

All of my contact information is listed above, I look forward to your response – if I don’t hear anything from you by 4:00 PM (EST) today, then I’ll assume you really do need my help and I’ll start setting up the website.

Working together, I’m confident we can do a lot to help Wells Fargo move into the 21st century when it comes to technology and efficiently helping your customers.


Charles K. Grant

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